Senior Technical Support Engineer - Remote

Overview

At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.

In Short

• Lead and support a team responsible for keeping client systems running smoothly.
• Manage and investigate support tickets from clients, including errors, configuration requests, and operational issues.
• Analyze logs, API behavior, monitoring alerts, and system data to identify the root cause of problems.
• Coordinate with stakeholders and cross-functional teams to resolve issues efficiently.
• Make or coordinate configuration changes within the system based on client needs.
• Use tools like DataDog or similar platforms to monitor system health and performance.
• Use API tools such as Postman, Insomnia, or curl to test requests, validate behavior, and troubleshoot issues.

Requirements

• 5+ years of experience in technical support, application support, backend engineering, technical operations, or similar roles.
• Proven experience leading or coordinating engineering, support, or technical operations teams.
• Strong use of AI tools (e.g., Claude, Gemini CLI).
• Experience with scripting for automation, data fetching, or operational tasks.
• Solid understanding of backend systems, APIs, Postman or Insomnia, integrations, logs, and system behavior.
• Excellent English communication skills (C1+).
• Strong soft skills, including negotiation, time management, and conflict resolution.
• Experience with monitoring or observability tools such as DataDog or similar.
• Python scripting experience.
• Send your application and CV in English (mandatory).
• Based in Latin America.

Benefits

• Remote work.
• Flexible schedule.
• Collaboration with international clients.
• USD compensation.
• Paid Holidays and Vacations.
• Paid family and sick leaves.
• English classes.
• Educational and wellness bonus.
• Structured career plan with regular salary reviews.
• Emphasis on personal growth and mentorship.