Software Support Engineer - Remote

Overview

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.

In Short

• This role focuses on resolving technical issues, fixing bugs, and ensuring the quality and reliability of a software platform used by financial professionals.
• The position involves working across both backend and frontend systems to investigate problems, implement fixes, and validate new feature releases.
• It includes proactive monitoring to detect issues early and supporting customer onboarding and implementations.
• The role collaborates closely with engineering and support teams to improve system stability and prevent recurring issues.
• Location: 100% Remote (LATAM only)
• Language Requirements: Advanced English (C1+)
• Schedule: Full-time, aligned with EST
• Start Date: ASAP
• Competitive salary in USD
• Remote-first flexibility. Work from anywhere.

Requirements

• 2+ years of experience working with Python and Django for backend development and debugging.
• 2+ years of experience with JavaScript and React for frontend debugging and issue resolution.
• Strong proficiency using browser debugging tools such as Chrome DevTools.
• Experience investigating bugs using logs, error tracking tools, and root cause analysis methods.
• Ability to monitor systems using dashboards, alerts, and logs to proactively detect issues.
• Experience with SQL and data analysis for troubleshooting and reporting.
• Familiarity with staging and production environments, including testing and release validation processes.
• Experience documenting technical issues, resolutions, and processes clearly.

Benefits

• A monthly flexible benefits budget, in addition to your salary.
• PTO and paid U.S. holidays.