Customer Software Support Engineer - Remote

Overview

Join Dematic as a Customer Software Support Engineer, where you will provide exceptional remote support and engage in on-site assignments, enhancing your technical skills in the software applications realm.

In Short

• Provide 2nd line support to customers.
• Coordinate incoming service tasks and troubleshoot software issues.
• Prepare software patches and perform upgrades.
• Analyze problems and investigate performance issues.
• Deliver detailed reports of interventions.
• Contribute to the knowledge base.
• Be part of the 24/7 support team.
• Occasional on-site visits (up to 30% of the time).
• Engage in career development and global opportunities.
• Work in a collaborative environment focused on customer satisfaction.

Requirements

• Educated in ICT, Electro-mechanics, Automation or related fields.
• Experience in software development (Java, JEE, C#, etc.).
• Basic IT administration knowledge.
• Hands-on experience in software lifecycle management.
• Experience in Testing, Deployment, Server and Database installation.
• Fluent in Italian and English.
• Valid driving license.
• Strong communication skills and problem-solving attitude.
• Open to occasional out-of-hours work.
• Knowledge of warehouse automation is a plus.

Benefits

• Career Development opportunities.
• Competitive Compensation and Benefits.
• Pay Transparency.
• Global Opportunities for career advancement.
• Work in an innovative and evolving business environment.