Director of Field Service - Remote

Overview

The Director of Field Service will lead a team focused on enhancing customer service and operational efficiencies within a $250M+ service business, ensuring adherence to service agreements and fostering a high-performance culture.

In Short

• Lead a team of Field Service Managers.
• Develop strategies for operational excellence.
• Ensure service activities align with agreements and warranty obligations.
• Drive customer satisfaction and minimize operational costs.
• Collaborate with cross-functional teams and sales groups.
• Motivate and develop a high-performance organization.
• Monitor staffing requirements and plan for future resource needs.
• Address service issues proactively and communicate effectively.
• Navigate multiple competing priorities across divisions.
• Willing to travel up to 50%.

Requirements

• 4-year degree in Electronics, Biomedical Engineering, or related field.
• 7 years of field experience, including 5 years in a managerial role.
• Strong track record of driving service excellence.
• Excellent communication skills.
• Proficient in standard software applications.
• Commitment to legal and regulatory compliance.
• Ability to engage stakeholders and resolve conflicts.
• In-depth understanding of business operations and financial aspects.
• Highly ethical and energetic character.
• Ability to positively engage across various levels of the organization.

Benefits

• Market-competitive compensation packages.
• Inclusive benefits and equity options.
• Opportunities for professional development.
• Work in a meaningful and impactful industry.
• Collaborative and innovative work environment.