Director of Field Service - South Region - Remote

Overview

The Director of Service is responsible for achieving customer, operational, and financial targets for the South region of France, Iberia, and Italy, fostering strong communication and collaboration with functional groups.

In Short

• Lead service operations for the South region.
• Achieve customer satisfaction and financial targets.
• Collaborate with business and commercial stakeholders.
• Drive operational performance and service efficiency.
• Implement process improvements and changes.
• Provide coaching and guidance to service staff.
• Travel approximately 25-30% of the time.
• Foster a culture aligned with company values.
• Leverage data insights to guide actions.
• Attract and retain talent within the team.

Requirements

• BA or BS degree in science or engineering.
• 4+ years of leadership/management experience in service.
• General knowledge of applications and instrumentation.
• Strategic mindset with attention to detail.
• Exceptional interpersonal and team-building skills.
• Ability to apply DBS tools for continuous improvement.
• Willingness to engage with customers in the field.
• Experience in managing performance metrics.
• Strong communication and consultative dialogue skills.
• Focus on employee engagement and well-being.

Benefits

• Flexible remote working arrangements.
• Opportunities for professional development.
• Engage in meaningful work that impacts health and safety.
• Collaborate with a diverse team of professionals.
• Access to company resources and support.