Customer Account Manager - Remote

Overview

The Customer Account Manager will manage and grow Intermedia's existing customer base, focusing on upselling and cross-selling cloud services in a fast-paced environment.

In Short

• Manage a book of business for Intermedia’s hosted solutions.
• Create quarterly business reviews to identify account opportunities.
• Research upsell and cross-sell opportunities.
• Prevent account churn through effective management.
• Prepare proposals and presentations.
• Provide online demonstrations of services.
• Assist customers with platform migrations.
• Work with internal partners on cross-sell opportunities.
• Collaborate with onboarding teams for successful account changes.
• Meet and exceed individual quotas.

Requirements

• 3+ years of B2B account management experience.
• Ability to build client relationships via phone.
• History of achieving sales goals.
• Value-based selling experience.
• Understanding of IT infrastructure and software.
• Experience building relationships at all organizational levels.
• Self-motivated and results-oriented individual.
• Solid communication skills with diligent follow-up.
• Experience with Salesforce or other CRMs.
• Strong analytic and Excel skills.

Benefits

• Opportunity to work in a fast-paced, dynamic environment.
• Potential for career growth and internal promotions.
• Supportive team culture built on teamwork and accountability.
• Access to cloud technology and solutions.
• Inclusive workplace committed to diversity.