Customer Account Manager - Remote

Overview

The Customer Account Manager will manage and grow Intermedia’s existing customer base by upselling and cross-selling cloud offerings, thriving in a fast-paced environment.

In Short

• Support and manage a book of business for hosted solutions.
• Create quarterly business reviews to identify opportunities.
• Research upsell and cross-sell opportunities.
• Prevent account churn through effective management.
• Prepare proposals and presentations.
• Provide online demonstrations of services.
• Assist customers with platform migrations.
• Work with internal partners on cross-sell opportunities.
• Collaborate with on-boarding teams for client account changes.
• Meet and exceed sales quotas.

Requirements

• 3+ years of B2B account management experience.
• Ability to build client relationships via telephone.
• History of achieving upsell and cross-sell goals.
• Value-based selling experience.
• Understanding of IT infrastructure and software.
• Strong communication skills.
• Self-motivated and organized.
• Experience with Salesforce.com or other CRMs.
• Strong analytic and MS Excel skills.
• Familiarity with Challenger Sales Methodology.

Benefits

• Opportunity for growth and promotion from within.
• Collaborative and supportive work environment.
• Fast-paced and dynamic workplace.
• Ability to make a difference in a growing company.
• Diversity and inclusion in hiring practices.