Senior Engineer - Core Technologies - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow.
• Deeply own aspects of our infrastructure at Intercom and autonomously executing on high impact projects.
• Value agility and simplicity, prioritizing scalability and uptime.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.

Requirements

• Excellent pragmatic engineering skills.
• 5+ years experience in a production environment, with contributions to the design and architecture of distributed systems.
• Expertise in backend technologies such as MySQL, Elasticsearch, Memcached, as well as Linux.
• Ideally, you’ve supported scaling a SaaS product in a previous role.
• Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.
• Proficient with standard software engineering methodologies.
• Understanding of modern web apps and distributed systems.
• Experience as a technical lead for large multi quarter projects.
• Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.