Principal Engineer - AI Customer Service - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Lead the definition and execution of key strategic initiatives.
• Work autonomously and be accountable for strategic execution.
• Build both back-end and front-end systems.
• Coach and mentor other engineers.
• Contribute to technical architecture as the company grows.
• Focus on agility, scalability, and availability.
• Participate in all phases of software development.
• Raise the bar for technical standards and operational excellence.

Requirements

• Experience building SaaS products.
• Demonstrated impact on product and teams.
• Deep knowledge of a high-level programming language.
• Experience with distributed systems.
• 2+ years as a primary technical leader.
• Experience collaborating with technical leaders and product teams.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Free lunch and snacks.
• Regular compensation reviews.
• Pension scheme with matching.
• Comprehensive health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Provision of necessary equipment.