Data Scientist - Sales Analytics - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Partner with Sales teams to identify important questions and answer them with data.
• Develop, deploy, and maintain predictive models.
• Provide recommendations to improve sales processes and forecasting accuracy.
• Design and implement scalable tools for sales intelligence insights.
• Work closely with sales and operations leaders to develop success metrics.
• Build tooling to provide insights to the sales team.
• Design, build, and update end-to-end data pipelines.
• Partner with product researchers to understand customers and products.
• Influence sales and GTM strategy through analysis and research.
• Automate actionable models and dashboards.

Requirements

• 5+ years experience working with data to solve problems.
• Excellent SQL skills and good knowledge of statistics.
• Proven track record of delivering actionable analysis.
• Excellent communication skills.
• Strong growth mindset and sense of ownership.
• Experience working with sales teams.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Lunch and snacks provided.
• Regular compensation reviews.
• Comprehensive health and dental insurance.
• Open vacation policy and flexible holidays.
• Paid maternity and paternity leave.
• Standard MacBooks and equipment of choice.