Team Lead - System Support - Remote

Overview

As a System Support Team Leader at Intelerad, you will lead a team of support technicians to ensure world-class assistance in a mission-critical healthcare environment, empowering healthcare providers to deliver life-changing patient care.

In Short

• Lead and mentor a team of System Support Technicians.
• Act as the first escalation point for technical and customer-service issues.
• Conduct regular training and coaching sessions.
• Participate in an on-call rotation for escalations.
• Ensure tickets are triaged, documented, and resolved in line with SLAs.
• Monitor team workload and redistribute tasks as needed.
• Track and report on key metrics for the team.
• Identify gaps in tools and recommend solutions.
• Collaborate with management to implement process improvements.
• Promote Intelerad’s values of innovation and teamwork.

Requirements

• Experience in a technical support or system administration role.
• Prior experience in a leadership role.
• Strong problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Familiarity with support ticketing systems and ITIL is a plus.

Benefits

• Competitive salary range.
• Comprehensive medical benefits.
• Retirement plans.
• PTO and other benefits.
• Bonus and total compensation package.