Director of Enterprise Support - Medical Imaging Systems - Remote

Overview

As the Director, Client Technical Support at Intelerad, you will lead a global team dedicated to delivering exceptional customer experiences through innovative medical imaging solutions.

In Short

• Lead a high-performing global support team.
• Drive operational excellence and set departmental goals.
• Champion a culture of knowledge sharing and continuous learning.
• Build strong cross-functional partnerships across teams.
• Communicate departmental strategy effectively to stakeholders.
• Identify and implement process improvements for efficiency.
• Ensure the Technical Support function is well-resourced.
• Support team members with coaching and feedback.
• Drive measurable improvements in customer satisfaction.
• Foster a solutions-oriented mindset within the team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 10+ years of experience in technical or service delivery roles.
• 5+ years leading technical support or service delivery teams.
• Proven ability to lead change and build high-performing teams.
• Deep understanding of ITIL best practices.
• Experience with customer satisfaction programs.
• Strong analytical and project management skills.
• Excellent communication skills in English.
• Proficiency with ServiceNow or similar platforms.
• Strong background in support analytics.

Benefits

• Global collaboration with local healthcare challenges.
• Empowered culture that recognizes effort and supports each other.
• Commitment to professional development and leadership coaching.
• Innovation-driven environment that encourages creativity.