Customer Success Manager - Remote

Overview

Instrumentl is a mission-driven startup focused on helping the nonprofit sector with grant discovery and management. We are seeking a Customer Success Manager to enhance customer relationships and ensure they achieve their goals using our platform.

In Short

• Join a hypergrowth startup with a focus on nonprofit clients.
• Be an advocate for customers throughout their journey.
• Help scale customer success efforts.
• Collaborate with multiple teams to improve customer experience.
• Work closely with the Customer Success team.
• Opportunity to work remotely or from the Oakland office.
• Ideal for proactive and eager learners.
• Focus on onboarding, engagement, renewals, and upselling.
• Support a diverse range of nonprofit organizations.
• Contribute to a positive company culture and customer satisfaction.

Requirements

• Experience in customer success or related field.
• Strong communication and relationship-building skills.
• Ability to work collaboratively in a team environment.
• Proactive approach to problem-solving.
• Familiarity with SaaS platforms is a plus.
• Willingness to learn and adapt.
• Based in the continental US, flexible to Eastern or Central Time.
• Passion for helping nonprofits succeed.
• Experience with grant management is a bonus.
• Strong organizational skills.

Benefits

• Work in a mission-driven environment.
• Opportunity for professional growth.
• Collaborative and supportive team culture.
• Flexible working hours.
• Remote work options available.
• Engage with a diverse range of clients.
• Be part of a rapidly growing company.
• Competitive salary and benefits package.
• Access to training and development resources.
• Contribute to meaningful work in the nonprofit sector.