Customer Marketing Manager - Remote

Overview

Instinct Science is seeking a motivated and customer-obsessed Customer Marketing Manager to own marketing programs that increase customer retention, product adoption, expansion, and advocacy.

In Short

• This job is remote.
• Build and execute a customer lifecycle marketing strategy.
• Develop quarterly and annual customer marketing plans.
• Partner with various teams to map customer journeys.
• Design and run onboarding and adoption campaigns.
• Lead customer advocacy initiatives.
• Plan and execute customer events and webinars.
• Create customer-facing content.
• Track and report on key performance metrics.

Requirements

• 3+ years of customer marketing or B2B marketing experience in a SaaS environment.
• Demonstrated track record of building lifecycle programs.
• Strong analytical skills and comfort with data.
• Hands-on experience with marketing automation platforms.
• Exceptional written and verbal communication skills.
• Collaborative mindset with cross-functional work experience.
• Project management skills.
• Creative thinker.

Benefits

• Supportive and caring work environment.
• Transparent and open culture.
• Competitive pay.
• Medical, dental, and vision benefits.
• 401K with match.
• Flexible work and time-off policies.
• Generous stipend for personal development.
• All-expense-paid team retreats.