Director of Program Implementation - Remote

Overview

The Director of Program Implementation is a strategic role responsible for the configuration and maintenance of partner programs across IME’s proprietary platform, leading a team to ensure operational excellence.

In Short

• Lead a team of Program Implementation Analysts.
• Manage daily intake and prioritization of configuration tickets.
• Provide strategic and tactical support for program maintenance.
• Develop quality assurance processes for program launches and system changes.
• Act as a liaison with cross-functional teams.
• Communicate effectively on priority conflicts.
• Refine team processes and documentation.
• Ensure alignment with business goals.
• Maintain a focus on delivery quality and operational efficiency.
• Perform additional duties as required.

Requirements

• Experience in program implementation or project management.
• Strong leadership and team management skills.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Experience in quality assurance processes.
• Proficiency in working with cross-functional teams.
• Detail-oriented with a focus on accuracy.
• Experience in fast-paced environments.
• Strong problem-solving skills.
• Commitment to operational excellence.

Benefits

• Opportunity to lead a high-performing team.
• Work in a dynamic and innovative environment.
• Engage with cross-functional teams and stakeholders.
• Flexible remote working arrangements.
• Competitive salary and benefits package.
• Professional development opportunities.
• Impactful role in a growing company.
• Collaboration with experienced industry professionals.
• Supportive company culture.
• Access to resources for continuous improvement.