Client Service Manager (Partnerships) - Remote

Overview

The Client Service Manager (Partnerships) is responsible for delivering seamless services to clients, managing high-value partnerships, and ensuring client satisfaction.

In Short

• Ensure impeccable service delivery to clients.
• Engage with strategic partners to implement client-specific procedures.
• Serve as a liaison between internal teams and partners.
• Orchestrate schedules and planning for timely reporting.
• Collaborate with cross-functional teams for client services.
• Monitor and enhance service delivery processes.
• Safeguard client data integrity and confidentiality.
• Develop relationships with key stakeholders.
• Conduct performance reviews of partnerships.
• Mentor junior team members and foster a culture of excellence.

Requirements

• Bachelor's degree in a related field.
• 5 years of customer service experience.
• Expertise in employee stock purchase plans.
• CEP certification preferred.
• Proficiency in Microsoft Office Suite.
• Exceptional communication skills.
• Ability to excel in a collaborative environment.
• Strong analytical and problem-solving skills.
• Organizational abilities for managing multiple tasks.
• Proven process improvement skills.

Benefits

• Confidentiality of applicant information.
• Equal employment opportunity commitment.
• High-energy, high-performance work environment.
• Opportunities for career growth.
• Supportive team culture.