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Lead Technical Support Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA

Overview

The Lead Technical Support Specialist will provide technical assistance and troubleshooting for Waukesha engine products, focusing on customer satisfaction and quality in power generation and gas compression applications.

In Short

  • Provide technical assistance and troubleshooting via phone and email.
  • Travel to customer sites for support and create technical reports.
  • Focus on power generation and gas compression applications.
  • Coordinate the return of parts for analysis.
  • Drive customer satisfaction through quality commitment.
  • Remotely program engine control units as needed.
  • Utilize myPlant to identify engine issues proactively.
  • Participate in root cause analysis and communication of solutions.
  • Conduct Customer Focus Trainings for clients.
  • Assist in commissioning/startup activities.

Requirements

  • Engineering Technical Degree or Associate degree with relevant experience.
  • Minimum of 5 to 8 years of work experience in the field.
  • Willingness to travel 30-50% of the time.

Benefits

  • Opportunity to work with innovative technology.
  • Engagement in a dynamic and mission-critical environment.
  • Professional development opportunities.
INNIO logo

INNIO

INNIO is a global leader in energy solutions, providing sustainable, affordable, and reliable energy products through its renowned brands Jenbacher and Waukesha, as well as the digital platform myPlant. Operating in over 100 countries, INNIO is dedicated to improving the quality of life for people worldwide. Its division, Northeast-Western Energy Systems USA (NES WES), specializes in integrated Combined Heat and Power (CHP) and Distributed Generation (DG) solutions, offering high-efficiency power systems with exceptional fuel flexibility. With over 50 years of experience, INNIO is recognized for its outstanding customer service, innovative solutions, and adaptability to market changes, employing top professionals to achieve project goals across various industries.

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