Customer Service Coordinator - Remote

Overview

As a Customer Service Coordinator, you will play a vital role in ensuring our attendees have exceptional experiences. This remote position offers the flexibility of working from home while requiring on-site presence at select events throughout the year.

In Short

• Deliver outstanding service via email and in-person interactions.
• Be prepared to travel to events and provide on-site customer service.
• Collaborate with Operations and Marketing Departments.
• Provide solutions and alternatives within time limits.
• Manage a large volume of incoming emails.
• Assist with ticket orders, refunds, and upgrades.
• Keep accurate records of customer interactions.
• Compile reports on customer satisfaction and ticketing.
• Support the RFID badge ordering process.
• Contribute to the improvement of the FAN EXPO experience.

Requirements

• Proven experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote environment.
• Willingness to travel to events.
• Proficient in customer service software like Zendesk.
• Exceptional problem-solving skills.
• Positive attitude and strong work ethic.
• Located in the United States.

Benefits

• Flexible working patterns and community culture.
• Opportunity for career development and training.
• 15 days PTO rising to 20 after three years.
• Competitive benefits including health and dental insurance.
• Strong wellbeing support and recognition programs.