Service Customer Success Manager I - Remote

Overview

The Customer Success Manager I plays a central role in ensuring a smooth, responsive, and customer-focused service experience while managing incoming service requests and coordinating with internal teams.

In Short

• Manage incoming service requests and prepare service quotations.
• Maintain proactive communication with customers.
• Coordinate closely with the dispatching team for scheduling.
• Process customer inquiries using Salesforce.
• Generate accurate service estimates based on established pricing.
• Follow up with customers to confirm approvals.
• Maintain accurate records of customer interactions.
• Assist with process improvements for service efficiency.
• Work collaboratively with internal teams.
• Ensure a positive customer experience throughout the process.

Requirements

• High school diploma or equivalent; associate’s degree preferred.
• 2+ years of experience in service administration.
• Advanced proficiency in Microsoft Office Suite or Google Workspace.
• Strong working knowledge of CRM software like Salesforce.
• Experience with ERP systems for order entry is desirable.

Benefits

• Opportunity to work with recognizable global brands.
• Contribute to quality assurance in various industries.
• Be part of a growing team in a leading company.
• Flexible work arrangements, including remote options.