Customer Success Manager - Remote

Overview

Inaza is a pioneering provider of intelligent automation solutions for the insurance industry. We have developed a unique data platform that empowers insurers to automate key business workflows in days using generative AI and our proprietary AI models. Our cutting-edge technology and innovative approaches streamline processes and enhance efficiency for our clients, revolutionizing the way insurance companies operate.

In Short

• Serve as the primary point of contact for assigned US clients, managing and nurturing relationships
• Develop and execute customer success plans tailored to each client's specific goals and needs
• Collaborate with the Deployments Team to ensure smooth onboarding and implementation of our automation solutions
• Proactively identify opportunities to expand product usage and drive adoption within client organizations
• Create, monitor and analyze customer health scores, usage metrics, and satisfaction levels
• Conduct regular check-ins and quarterly business reviews with clients, including on-site visits when necessary
• Identify and mitigate potential churn risks, working to ensure high retention rates
• Gather and communicate client feedback to inform product development and improvement
• Collaborate with Account Management on renewal strategies and upsell opportunities
• Stay updated on Inaza's product offerings, industry trends, and best practices in customer success

Requirements

• Bachelor's degree in Business, Computer Science, or related field
• 3+ years of experience in customer success, preferably in SaaS or technology industry
• Strong understanding of B2B software implementation and adoption processes
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences
• Proficiency in CRM systems and data analysis tools
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to travel up to 25% of the time for client visits and industry events

Benefits

• This role offers the exciting opportunity to work at the forefront of AI and automation in the insurance industry, helping US clients transform their operations.
• The successful candidate will play a crucial role in ensuring client success and driving Inaza's growth in the US market from our Dallas, Texas location.