Assistant Vice President, Platform Technology Support - Remote

Overview

iCapital is seeking an Assistant Vice President to join its Platform Technology Support team to respond to inbound technical service queries regarding iCapital Integrated platform offering. This role will work with a broad range of external and internal customers seeking assistance with an array of low to moderately complex technical service needs, as well as coordinating the resolution to more complex issues by collaborating with internal stakeholders.

In Short

• Respond to platform specific technical inquiries from users across iCapital’s integrated platform.
• Effectively troubleshoot technical issues and collaborate internally as needed, providing timely resolutions.
• Synthesize customer feedback and collaborate with other departments to optimize the user experience.
• Facilitate user entitlements to iCapital’s suite of systems.
• Assist with the creation of processes and documentation of technical issues for new product solutions.

Requirements

• 5+ years of experience in a client technical support role.
• Strong communication skills are essential.
• Ability to prioritize assignments with excellent time management skills.
• Proven ability to multi-task and work both independently and as a team player.
• Technical experience including comfort with spreadsheets and business intelligence tools.
• Attention to detail and the ability to analyze and research systems.
• Familiarity with alternative investments and financial technology is strongly preferred.

Benefits

• Comprehensive benefits package including competitive salary and annual performance bonus.
• 100% employer-paid health and dental insurance.
• Generous paid time off (PTO).