Associate - Platform Technology Support - Remote

Overview

iCapital is seeking an experienced Associate to join its Platform Technology Support team, focusing on the migration of technologies and providing technical service support to clients.

In Short

• Facilitate migration of data and users to iCapital Insight.
• Respond to inbound technical service queries.
• Collaborate with internal stakeholders for complex issues.
• Support training and engagement data for financial professionals.
• Document and update processes related to migration efforts.
• Permission users to support new fund launches.
• Assist with creation of processes for technical issues.
• Work in a fast-paced, collaborative environment.

Requirements

• 2 to 5+ years in a client technical support role.
• Strong communication skills for interaction with partners.
• Ability to prioritize assignments and manage time effectively.
• Experience with spreadsheets and business intelligence tools.
• Attention to detail for analyzing and rectifying issues.
• Experience managing data integrations is a plus.
• Familiarity with alternative investments preferred.

Benefits

• Competitive salary and annual performance bonus.
• Equity for all full-time employees.
• 100% employer-paid health and dental insurance.
• Generous paid time off (PTO).