Area Service Leader - Remote

Overview

The Area Service Leader will implement service strategies within the Arizona market, focusing on operational and commercial objectives while leading Field Engineers and ensuring customer satisfaction.

In Short

• Responsible for customer relationship management across designated sites.
• Drive operational and commercial business objectives.
• Lead and coach Field Engineers.
• Partner with Market Service Director for business growth.
• Manage service delivery and customer support issues.
• Ensure compliance with service level agreements.
• Develop strong internal and external relationships.
• Support local initiatives for profitability and growth.
• Act as the first point of contact for service-related issues.
• Maintain knowledge of industry trends and customer environments.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in team leadership.
• Strong verbal and written communication skills.
• Proven problem-solving abilities.
• Experience in managing customer relationships.
• Ability to understand and resolve technical and business issues.
• Willingness to relocate to Phoenix, AZ area.
• Preferred experience in field service or operational roles.
• Inclusive leadership qualities.
• Experience in patient care solutions modalities.

Benefits

• Professional development opportunities.
• Competitive compensation.
• Relocation assistance provided.
• Inclusive workplace culture.
• Challenging career paths.