Technical Account Manager - Tech Touch - Remote

Overview

As a Technical Account Manager at CrowdStrike, you will be the technical contact for customers, ensuring their success and satisfaction with our cybersecurity solutions.

In Short

• Serve as a technical contact for customer support.
• Participate in onboarding and quarterly health checks.
• Answer customer inquiries and escalate issues as needed.
• Provide effective solutions using internal resources.
• Manage renewal risks and collaborate with sales teams.
• Drive support cases to timely resolution.
• Share best practices and learn about new technologies.
• Commit to ongoing self-education and customer success.
• Possess strong problem-solving and communication skills.
• Work in a mission-driven company focused on cybersecurity.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proven problem-solving skills.
• Collaborative attitude and commitment to customer success.
• 3+ years experience in Customer Success/Support/Technical Account Management in SaaS.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Support for veterans and individuals with disabilities.
• Equal opportunity employer.