Technical Account Manager - Tech Touch - Remote

Overview

As a Technical Account Manager at CrowdStrike, you will play a crucial role in supporting our customers by providing technical expertise and ensuring their success with our cybersecurity solutions.

In Short

• Serve as a technical contact for customers.
• Support onboarding processes and perform health checks.
• Participate in on-call rotations to assist with inquiries.
• Escalate issues to management as necessary.
• Collaborate with sales teams on renewal risks.
• Drive timely resolution of support cases.
• Leverage internal resources for effective solutions.
• Share best practices within the team.
• Commit to ongoing self-education in cybersecurity.
• Foster a culture of customer success.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Operating Systems.
• Knowledge of enterprise web technologies.
• Excellent customer service and communication skills.
• Proven problem-solving skills.
• Collaborative attitude and commitment to success.
• Professional fluency in English.
• 3+ years in Customer Success or Technical Account Management is a plus.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks and volunteer opportunities.
• Great Place to Work Certified globally.