Senior Salesforce Support Engineer - Remote

Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform.

In Short

• Join a fast-growing Go to Market Applications team.
• Provide L1 support for Salesforce features and applications.
• Resolve customer service issues and manage complex needs.
• Collaborate with different dev teams to bring resolution to issues.
• Develop and maintain technical expertise in assigned areas.
• Generate and update custom reports and dashboards.
• Support ongoing Salesforce administration tasks.
• Assist with platform design and technical training delivery.
• Create knowledge base materials for operational efficiency.
• Maintain a flexible and proactive work environment.

Requirements

• Bachelor’s degree (technical degree preferred).
• 3+ years of software development experience.
• Experience with Salesforce application development.
• Detail-oriented and organized with excellent interpersonal skills.
• Strong written and verbal communication skills.
• Solid understanding of Salesforce Platform Administration.
• Salesforce.com Certified Administrator and Advanced Administrator.
• Expertise in Flow Automations and Apex coding.
• Working knowledge of Lightning Web Components.
• Security-minded with knowledge of vulnerabilities.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Resource Groups and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Equal opportunity employer committed to diversity.