Salesforce Support Engineer - Remote

Overview

MongoDB is seeking a Salesforce Support Engineer for the CRM Support team who is a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap.

In Short

• Experience with salesforce.com standard objects like Accounts, Opportunity, Products, and more.
• Experience with Salesforce Administration and Configuration.
• Experience with Visualforce, APEX programming, and Lightning components development.
• Experience maintaining CRM systems including updates and bug fixes.
• Experience integrating Salesforce with other applications.
• Good understanding of Change/Incident Management.
• Experience with deployment and DevOps tools.
• Identify and rectify integration issues using Salesforce APIs.
• Generate resources for the knowledge base.
• Address customer service problems effectively.

Requirements

• 5+ years of work experience in Engineering, Programming, or Technical Support.
• Experience as L1/L2 support managing customer-facing applications.
• Technical knowledge of Salesforce.com.
• Excellent written and verbal communication skills.
• Problem Solver with technical capability.
• Demonstrated skill in Customer Support.
• Ability to prioritize and advance customer issues.
• Ability to multi-task and perform under pressure.

Benefits

• Supportive and enriching culture for employees.
• Employee affinity groups.
• Fertility assistance and generous parental leave policy.
• Commitment to employee wellbeing.