Customer Success Manager - Enterprise - Remote

Overview

As a founding member of the Customer Success team at HumanSignal, you will be responsible for ensuring clients achieve their business goals through effective engagement and support.

In Short

• Build long-lasting relationships with customers.
• Drive business value by aligning success plays with customer goals.
• Assist customers in utilizing the software effectively.
• Manage the customer lifecycle from onboarding to renewal.
• Expand existing enterprise accounts.

Requirements

• 6+ years in customer-facing technical roles.
• 5+ years managing customer relationships.
• 4+ years in a SaaS company with cloud architectures.
• Technical understanding of data collection and model training.
• Knowledge of the ML/AI market and enterprise AI adoption challenges.

Benefits

• Opportunity to grow within a startup environment.
• Work with a diverse and distributed team.
• Engage in a collaborative and innovative culture.
• Potential for leadership development.
• Competitive compensation package.