UK/I Mid-Market Customer Success Manager - Remote

Overview

The UK/I Customer Success Manager - Mid Market at HubSpot is responsible for building long-term relationships with businesses and helping customers achieve their inbound goals using HubSpot software.

In Short

• Manage 100 – 200 customer relationships.
• Work regularly with customers to understand their goals.
• Partner with different teams at HubSpot to solve for the customer.
• Mix of proactive and reactive work with a focus on customer needs.
• Promote growth by uncovering opportunities for customers to use more HubSpot products.
• Understand technical roadblocks and recommend solutions.

Requirements

• Fluency in written and spoken English.
• Extensive experience in a client-facing or account management role.
• Business savvy with consultative and problem-solving skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter with a track record of achieving results.
• Super organized and able to work under pressure.
• Strong negotiation skills.
• Ability to build and maintain relationships.
• Knowledge of Inbound Marketing.
• Curious and adaptable to new technologies.

Benefits

• Flexible work arrangements.
• Supportive company culture.
• Opportunities for professional growth.
• Access to a global network of colleagues.
• Engagement in innovative projects.