Customer Success Manager, Mid-Market (UK) - Remote

Overview

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction and value realization from the platform, acting as a trusted advisor and primary interface between customers and internal teams.

In Short

• 2+ years experience in a CSM role with enterprise SaaS.
• Strong executive-level relationship building skills.
• Action-oriented with cross-functional integration abilities.
• Excellent soft skills for customer trust and issue de-escalation.
• Strong analytical and organizational skills.
• Effective communication skills across all organizational levels.
• Experience in introducing new product features to customers.
• Technical troubleshooting skills with a collaborative approach.
• Familiarity with Internet and networking technologies.
• Experience with case management systems and CRMs.

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, or related field.
• 5+ years in enterprise SaaS product support.
• Ability to assess and integrate inputs across functions.
• Proven ability to drive customer adoption and satisfaction.
• Experience with email security products.
• Strong presentation skills.
• Ability to monitor customer health and proactively address issues.
• Experience in account success planning.
• Ability to collaborate with internal teams for customer success.
• Understanding of customer industry trends and challenges.

Benefits

• Opportunity to work remotely.
• Engagement with senior decision-makers.
• Development of strategic relationships with customers.
• Involvement in cross-functional collaboration.
• Focus on customer retention and growth.
• Opportunity to influence product enhancements.
• Supportive team environment.
• Professional development opportunities.
• Access to industry-leading tools and technologies.
• Work with a dynamic and innovative company.