Lead Customer Success Manager, Strategic Accounts (French & Spanish) - Remote

Overview

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

In Short

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts.
• Build and foster deep relationships at all levels of the customer organisation.
• Use strategic thinking and consultative problem solving to help customers achieve measurable business outcomes.
• Partner with internal cross-functional teams to develop and execute success plans.
• Create and deliver Executive Business Reviews and strategic consultations.
• Act as a customer advocate and focus on deep platform solutioning.
• Travel onsite to deliver strategic consulting engagements if needed.
• Demonstrate a significant impact on business areas like program development.

Requirements

• Native or professional fluency in English, French, and Spanish.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $6-8M ARR.
• Proven track record of impacting customer results through strategic consulting.
• Strong communication and relationship-building skills.
• Project management expertise.
• Experience with risk management and account retention strategies.
• Autonomous and proactive approach to problem-solving.

Benefits

• Flexible work environment.
• Opportunity to work with high-value enterprise customers.
• Professional development opportunities.
• Collaborative and supportive team culture.