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Business Systems Analyst - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

HubSpot's Business Acceleration & Transformation (BAT) team is on a mission to transform how we deliver exceptional customer experiences. By leveraging AI, automation, and cutting-edge technology, we empower the Customer Success organization to operate faster and at scale while driving meaningful business impact.

In Short

  • Partner with stakeholders to architect, build, and implement scalable automation solutions.
  • Gather and analyze business requirements to translate them into technical solutions.
  • Drive integration of third-party systems and build automations.
  • Develop expertise in third-party systems, APIs, and data architecture.
  • Identify opportunities to streamline and automate processes.
  • Utilize data analytics to measure program effectiveness.
  • Serve as a liaison between Customer Success and Product teams.
  • Provide support and training for internal teams.

Requirements

  • Experience in business systems, AI tools, solution architecture, and software engineering.
  • Familiarity with systems integration, automation, and process optimization.
  • Proficiency in app configuration and understanding of APIs and SQL.
  • Experience with third-party systems and low-code/no-code automations.
  • Ability to create KPI-driven reports.

Benefits

  • Opportunity to shape critical systems and processes.
  • Work in a culture that values innovation and personal growth.
  • Collaborate with a creative, data-driven team.

HubSpot

HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. Founded in 2006 and headquartered in Cambridge, Massachusetts, HubSpot offers a range of marketing, sales, service, and website management products that start free and scale to meet the needs of customers at any stage of growth. The company is committed to fostering a culture that empowers employees to do their best work, and it has been recognized for its award-winning workplace culture by various organizations. HubSpot values diversity and inclusion, and thousands of employees work both remotely and in HubSpot offices globally.

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