Customer Solutions Support Specialist - Remote

Overview

Are you passionate about delivering exceptional customer service? Are you technically savvy and eager to assist customers in navigating through software challenges? If so, we've got the perfect opportunity for you to showcase your talent!

In Short

• Respond promptly and effectively to customer inquiries, troubleshooting technical issues related to our platforms.
• Assist customers and students with a range of tasks, from simple actions like password resets to more complex issues, including comprehensive training on LMS usage.
• Research and resolve technical challenges, ensuring customers maximize system efficiency and comprehension.
• Document all interactions and solutions while upholding account security standards.
• Collaborate cross-functionally, advocating for customers within the organization and ensuring their needs are met.
• Keep management informed about emerging issues, bugs, and customer requirements for swift and effective resolution.
• Drive business quality and integrity, contributing to increased customer retention through your support initiatives.
• Engage in special department projects as assigned, contributing to software feature testing or specializing in specific support areas.

Requirements

• Strong communication skills.
• Technical proficiency with software applications.
• Experience in customer service or technical support roles.
• Ability to troubleshoot and resolve technical issues.
• Detail-oriented with strong documentation skills.
• Ability to work collaboratively in a team environment.
• Flexibility to adapt to changing priorities and tasks.

Benefits

• Fully remote work environment.
• Equipment provided for remote work.
• Regular working hours Monday to Friday.
• Opportunities for professional growth and development.