Team Lead Managed Accounts - Remote

Overview

We are looking for a new Team Lead to play a crucial role in elevating service quality for both tenants and landlords of our Managed Accounts users. If you are driven by team management and operational excellence in a fast-paced environment, we would love to hear from you!

In Short

• Lead the Managed Accounts Team to enhance service quality.
• Manage a team of up to 9 Booking Consultants.
• Handle client inquiries and oversee escalations.
• Plan workforce needs based on volume growth.
• Implement quality assurance processes.
• Monitor performance metrics and conduct team meetings.
• Own onboarding processes and team development strategies.
• Manage internal knowledge base and documentation.
• Collaborate with other departments to improve customer experience.

Requirements

• 1-3 years of experience in leading operational teams.
• Understanding of managing user inquiries, preferably in accommodation.
• Experience in developing quality assurance processes.
• Strong analytical skills for performance monitoring.
• Ability to enhance team skills and performance.
• Experience in managing knowledge bases.
• Track record of implementing process improvements.
• Collaboration skills with other departments.

Benefits

• 48.500€ Base Salary + Performance-Based Bonus.
• Unlimited paid holidays.
• Hybrid working policy with 2 days in the office.
• Flexibility to work remotely for up to 2 months per year.
• 1,000 EUR personal development budget.
• Complete coverage for commuting.
• Personal equipment provided.
• Gym membership discount.
• Dutch/English classes budget.
• Variable pension scheme.
• Diverse international community.
• Pet-friendly office.
• Team-building activities.