Senior Program Manager, In Ride Experience - Remote

Overview

As a Senior Program Manager at HopSkipDrive, you will oversee key initiatives to improve the in-ride experience for various user segments, ensuring safety, reliability, and efficiency within the platform.

In Short

• Oversee program management for key initiatives focused on improving the in-ride experience.
• Develop a deep understanding of user needs and advocate for user experience.
• Analyze data to uncover actionable insights and guide decision-making.
• Collaborate with Data Science and Analytics teams to define data requirements.
• Design and implement program management frameworks and processes.
• Define and track key program health and performance metrics.
• Utilize data-driven insights to inform strategic decisions.
• Provide clarity in ambiguous situations and communicate effectively.
• Collaborate closely with Product to design user-centric features.
• Drive alignment between technical and non-technical teams.

Requirements

• 5+ years of cross-functional program management experience.
• Ability to drive alignment in a fast-paced environment.
• Experience with Product & Engineering collaboration.
• Familiarity with data analytics and BI tools like Tableau.
• Strong analytical skills for data interpretation.
• Excellent communication and stakeholder engagement skills.
• Background in marketplace operations, mobility, or logistics.

Benefits

• Equity options for full-time employees.
• Flexible vacation policy.
• Medical, dental, vision, and life insurance.
• 401(k) and FSA benefits.
• Opportunity to work in a rapidly growing, VC-backed company.