Remote Otter LogoRemoteOtter

Senior Onboarding Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Canada
$61,000 - $87,000 CAD/year

Overview

Hive is seeking a detail-oriented and enthusiastic Senior Onboarding Specialist to join our growing Customer Success team. You will be the first point of contact for our new customers, guiding them through the initial setup and ensuring a smooth and positive start with Hive.

In Short

  • Lead customer onboarding from kickoff to handoff.
  • Run discovery sessions to tailor onboarding plans.
  • Deliver high-impact onboarding and training sessions.
  • Create and maintain enablement content.
  • Establish strong relationships with new customers.
  • Proactively identify risks or blockers.
  • Work with Sales, Customer Success, Product, and Support.
  • Improve onboarding processes by sharing feedback.
  • Manage multiple onboarding projects with precision.
  • Communicate clearly and build trust with clients.

Requirements

  • 3+ years of experience in onboarding or customer training.
  • Proven ability to manage multiple onboarding projects.
  • Familiarity with SaaS tools and customer success platforms.

Benefits

  • Meaningful salary based on impact.
  • Fully remote work in Canada.
  • Flexible work hours.
  • Comprehensive health and dental coverage.
  • Unlimited vacation/PTO policy.
hive.co logo

hive.co

Hive.co is a marketing platform designed specifically for event marketers, enabling brands to personalize and automate their campaigns through email and SMS. By integrating with ticketing partners like Ticketmaster and e-commerce platforms such as Shopify, Hive.co allows brands to access and utilize their customer data effectively, facilitating customized and timely email campaigns. Founded in 2014 in a University of Waterloo computer lab and having graduated from Y Combinator, Hive.co has evolved into a fully remote team located across Canada, committed to fostering a strong work-life balance while pursuing their mission to help brands create unforgettable events.

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