Clinical Customer Success Executive - Remote

Overview

We are seeking a Clinical Customer Success Executive with clinical and corporate experience to join our team. This role combines your nursing expertise with strategic customer success responsibilities, ensuring that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions.

In Short

• Build and maintain strong relationships with healthcare staff and operational leaders.
• Lead product implementations aligned with nursing workflows.
• Train nursing teams on the effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows using AI tools.
• Manage client relationships and address operational concerns.
• Collaborate with internal teams to improve user experiences.
• Establish metrics to measure success in patient care outcomes.
• Travel extensively for onsite support and training.
• Present at conferences/webinars on AI's impact in Nursing.

Requirements

• A minimum of 5 years of customer success experience.
• Proven experience in customer success or project management.
• Ability to build relationships across an organization.
• Strong understanding of the healthcare industry.
• Experience in fast-paced startup environments.
• Strong background in project management.

Benefits

• Innovative mission to transform health outcomes globally.
• Work with top experts in healthcare and AI.
• Opportunity to partner with the Chief Medical Officer.
• Strategic investors backing the company.
• Visionary leadership from experienced professionals.