Clinical Customer Success Executive - Remote

Overview

We are seeking a Clinical Customer Success Executive with clinical and corporate experience to join our team. This role combines your nursing expertise with strategic customer success responsibilities, ensuring that our clients achieve measurable outcomes through Hippocratic AI’s innovative solutions.

In Short

• Build and maintain strong relationships with healthcare staff and operational leaders.
• Lead product implementations aligned with nursing workflows.
• Train nursing teams on effective use of Hippocratic AI solutions.
• Identify opportunities to improve workflows and patient care outcomes using AI tools.
• Manage day-to-day client relationships and address operational concerns.
• Collaborate with internal teams to address client feedback.
• Establish metrics to measure success in patient care outcomes.
• Travel extensively for onsite support and training.
• Collaborate with nursing leadership to share best practices.

Requirements

• A minimum of 5 years of clinical experience.
• Proven experience in customer success or project management.
• Ability to build relationships across an organization.
• Strong understanding of the healthcare industry and regulatory requirements.
• Experience working with cross-functional teams in a startup environment.
• Strong background in project management.

Benefits

• Innovative mission focused on healthcare transformation.
• Opportunity to work with top experts in healthcare and AI.
• Visionary leadership and strategic investors backing the company.