Clinical Customer Success Executive - Remote

Overview

The Clinical Customer Success Executive role combines nursing expertise with strategic customer success responsibilities to ensure clients achieve measurable outcomes with Hippocratic AI’s innovative solutions.

In Short

• Build and maintain strong relationships with healthcare staff.
• Lead product implementations aligning solutions with nursing workflows.
• Train healthcare staff on effective use of AI solutions.
• Identify opportunities to improve workflows and patient care.
• Manage day-to-day client relationships and communication.
• Collaborate with internal teams to address client feedback.
• Establish metrics to measure success in patient care outcomes.
• Travel extensively to healthcare facilities for onsite support.
• Share best practices from AI implementation with nursing leadership.
• Present on the impact of AI in Nursing at conferences/webinars.

Requirements

• A minimum of 5 years of clinical experience.
• Proven experience in customer success or project management.
• Ability to build relationships across an organization.
• Strong understanding of healthcare industry and clinical workflows.
• Experience working with cross-functional teams in startups.
• Strong background in project management.

Benefits

• Opportunity to work with top experts in healthcare and AI.
• Innovative mission focused on transforming health outcomes.
• Visionary leadership with a strong background in healthcare.
• Strategic investors backing the company.