Program Success Associate, Care Team - Remote

Overview

As a Program Success Associate, Care Team, you will serve as a subject matter expert in supporting the Care Team and improving processes to enhance their efficiency and quality of work.

In Short

• Support the Care Team with technical issues and process improvements.
• Collaborate with various teams to address provider issues.
• Manage provider content and streamline workflows.
• Identify trends impacting providers and propose solutions.
• Facilitate streamlined work processes for the team.
• Be a team member focused on humility and partnership.
• Perform other duties as needed.

Requirements

• 2+ years in customer support or operations.
• Exceptional written and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Technologically savvy and quick to learn new platforms.
• Tremendous attention to detail.

Benefits

• Competitive salary & equity compensation.
• Unlimited PTO and company holidays.
• Comprehensive health benefits.
• Employee Stock Purchase Program.
• 401k benefits with matching contribution.
• Offsite team retreats.