Quality & Pharmacy Program Manager, Global Post Market Surveillance - Remote

Overview

The Pharmacy & Quality Program Manager will serve as the primary point of contact for Post-Market Surveillance (PMS) activities related to third-party pharmacy partners and supplier product quality complaints and adverse events, while driving continuous improvement and regulatory compliance.

In Short

• Serve as the liaison for third-party pharmacy partners regarding product complaints and adverse events.
• Support H&H internal pharmacy sites complaint investigation.
• Aid in complaint documentation and investigation of customer complaints.
• Facilitate the return of complaint samples and support partner inquiries.
• Collaborate with the Supplier Quality team on complaints.
• Analyze and trend complaint data to identify root causes.
• Develop and present regular reports on complaint trends.
• Organize and lead weekly complaint review meetings.
• Support development and training on SOPs related to complaint management.
• Liaise with the clinical team for FDA and BOP reporting requirements.

Requirements

• Bachelor’s degree in Pharmacy.
• Active pharmacist license in OH and/or AZ.
• Minimum 4 years of pharmacy experience.
• Strong understanding of pharmacy law and regulations.
• Demonstrated experience resolving complex issues.
• Exceptional communication skills.
• Excellent analytical skills.
• Ability to manage multiple priorities.
• Proficiency in Google Workspace and complaint management systems.

Benefits

• Flexible/remote work approach.
• Diverse perspectives and strong sense of belonging.
• Commitment to reasonable accommodations for individuals with disabilities.