Director of Quality for Diagnostic Testing - Remote

Overview

The Director, End-to-End Quality – Diagnostic Testing is responsible for building, implementing, and leading the quality systems, governance frameworks, and compliance processes that support Hims & Hers’ CLIA-certified diagnostic testing ecosystem.

In Short

• Design and implement a comprehensive Quality Management System (QMS) for diagnostic testing.
• Define, document, and manage SOPs, quality policies, and work instructions.
• Establish a diagnostic-specific governance model for quality oversight.
• Lead quality oversight of pre-analytical processes including sample collection.
• Ensure compliance with CLIA, CAP, and state-specific laboratory regulations.
• Oversee the quality and compliance of result reporting mechanisms.
• Develop and monitor quality metrics across the diagnostic workflow.
• Hire, develop, and lead a team of quality professionals.
• Collaborate with teams across various departments.
• Champion continuous improvement initiatives.

Requirements

• Bachelor’s degree in a life sciences field; advanced degree preferred.
• 8–10+ years of experience in a clinical laboratory or healthcare quality role.
• Proven experience building or managing QMS for diagnostic testing.
• Deep understanding of CLIA, CAP, HIPAA, and state lab regulatory requirements.
• Strong leadership, communication, and stakeholder engagement skills.

Benefits

• Competitive salary & equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.