Technical Solutions Account Manager - Remote

Overview

As a Technical Solutions Account Manager in our MENA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers, overseeing the entire customer journey from kick-off to onboarding to continued customer success and increased adoption.

In Short

• Responsible for retention and expansion of Enterprise customers.
• Collaborate with Sales to strategize on increasing adoption of Hightouch.
• Deliver organized onboarding for customers through effective project management.
• Provide proactive technical guidance and expertise across all products.
• Assist with technical escalations in collaboration with Customer Support and Engineering.
• Surface use cases and problems to Engineering to enhance the platform.

Requirements

• 5-10 years of experience in a client-facing and/or technology-focused role.
• Experience managing technical projects with a customer-first attitude.
• Excellent project management and communication skills.
• Ability to quickly learn new technologies and understand complex systems.
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate cross-functionally.
• Ability to work under pressure and navigate unexpected roadblocks.
• Proficiency in spoken and written English.

Benefits

• Opportunity to work with leading companies in the industry.
• Be part of a growing team with a focus on customer impact.
• Work in a collaborative environment with a focus on innovation.