Technical Solutions Account Manager - MENA - Remote

Overview

As a Technical Solutions Account Manager in our MENA region, you will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and increased adoption of the Hightouch platform.

In Short

• Responsible for retention and expansion of Enterprise customers.
• Work closely with Sales to strategize on increasing adoption.
• Deliver timely and organized onboarding through project management.
• Provide proactive technical guidance across all products.
• Collaborate with Customer Support and Engineering on technical escalations.
• Contribute to product innovation by surfacing use cases.

Requirements

• 5-10 years in a client-facing or technology-focused role.
• Experience in managing technical projects with a customer-first attitude.
• Excellent project management and communication skills.
• Ability to learn new technologies quickly.
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate cross-functionally.
• Work well under pressure and meet deadlines.
• Proficiency in spoken and written English.

Benefits

• Opportunity to work with leading companies.
• Be part of a growing and innovative company.
• Collaborative and supportive team environment.
• Chance to contribute to product development.