Customer Success Engineer (Remote)

Overview

The Customer Success Engineer role at Hightouch involves working closely with users to help them maximize the value of the platform, requiring strong organizational skills and a technical background.

In Short

• Work directly with users to ensure they derive maximum value from the platform.
• Answer questions via Intercom, Slack, phone, or email.
• Understand API documentation and standard SaaS tools.
• Collaborate with Solutions Architects, Engineers, Marketing, and Operations.
• Be a self-starter and comfortable with ambiguity.
• Drive optimal customer experiences and support cross-functional collaboration.
• Adapt to an ever-changing work environment.
• Engage in continuous learning and teaching.
• Participate in the growth of a startup environment.
• Contribute to keeping customer promises and enhancing the customer journey.

Requirements

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn.
• Strong discovery and interpersonal skills.
• Intellectual curiosity and high ambition.
• Excellent verbal and written communication skills.
• Ability to adapt to changes.
• Thorough understanding of the technology industry.

Benefits

• Generous equity package for full-time employees.
• Compensation based on interview performance.
• Focus on impact over years of experience.