Senior Client Service Manager - National - Remote

Overview

The Senior Client Service Manager partners with assigned Client Managers to maintain and grow existing business while ensuring positive account relationships are upheld.

In Short

• Maintain and grow existing business relationships.
• Assist in preparing proposals and meeting materials.
• Evaluate and implement processes to meet account objectives.
• Serve as a liaison for problem resolution between clients and internal departments.
• Manage complex accounts involving custom products and benefit designs.
• Run financial reports and perform basic financial analysis.
• Conduct enrollment meetings during account renewals.
• Develop specifications for new product implementations.
• Ensure effective communication for account activities.
• Support customer satisfaction and loyalty through timely issue resolution.

Requirements

• 3 or more years of related experience required.
• State specific Producer License for Life, Accident & Health required or to be obtained within 45 days of hire.
• Strong service orientation and problem-solving skills.
• Excellent communication skills.
• Ability to influence and demonstrate resilience.
• Planning and organizing skills are essential.

Benefits

• Opportunity to work with a leading health organization.
• Comprehensive benefits package.
• Professional development opportunities.
• Collaborative work environment.
• Access to health-related resources and solutions.