IT Support Technician Level 2/3 - Remote

Overview

As an IT Support Technician Level 2/3 at ACT360, you will manage Help Desk operations, provide exceptional customer service, and proactively identify and resolve issues.

In Short

• Run Help Desk operations and solve tickets efficiently.
• Provide remote and on-site support to clients.
• Document processes and maintain clear communication with clients.
• Identify recurring issues and improve support processes.
• Work in a hybrid model with flexibility for remote work.
• Be based in or near Barrie, ON.
• Work Monday to Friday in 8-hour shifts.
• Use various technologies including Windows Server and Office365.
• Coordinate hardware setups and network work for clients.
• Support clients in a friendly and efficient manner.

Requirements

• Strong communication skills with non-technical users.
• Organized and self-motivated individual.
• Experience with documentation and process improvement.
• Comfortable managing time and working independently.
• Reliable transportation for in-person client visits.

Benefits

• Comprehensive dental and vision care.
• Extended health care benefits.
• Life insurance for peace of mind.
• Generous paid time off.
• Flexible work-from-home options.