Instructional Designer - Remote

Overview

The Instructional Designer position is responsible for helping users of Neon One’s SaaS products acquire the necessary knowledge, skills, and competencies to successfully use our software.

In Short

• Create engaging learning activities and compelling course content that enhances retention and transfer
• Work with subject matter experts to identify training needs of target audiences (clients and staff)
• State instructional end goals and create content that achieves them
• Visualize instructional graphics, the user interface and the finished product, then work with instructional designers and educational technologists to bring your ideas to life
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice and methods
• Design exercises and activities that enhance the learning process
• Create multimedia content (audio, video, simulations, role plays, gamification, etc.) for use in courses
• Decide on the criteria used to judge learner’s performance and develop assessment instruments, including metrics and post-training surveys
• Create and/or update knowledge base articles as needed

Requirements

• Works closely with our Support and Professional Services teams.
• Support the determination and prioritization of training materials
• Help to support the reduction of support tickets and support ticket processing times
• Help to improve client onboarding satisfaction
• Optimize learning resources for client success

Great to Haves:

• Working knowledge to Neon One products strongly preferred
• At least five years of experience in instructional design and at least two years of experience in use of instructional technology
• Master’s degree in instructional design, educational technology, or adult education strongly preferred
• Extensive knowledge of learning theories and instructional design models
• At least five years of experience in lesson and curriculum planning
• Advanced user of course development software (Articulate Storyline 360 preferred) and at least one learning management system; knowledge of Skilljar a plus
• Visual design skills and ability to storyboard
• Basic HTML and CSS programming knowledge a plus
• Strong writing skills, with the ability to write effective copy, instructional text, audio scripts/video scripts, and knowledge base articles

Benefits

• Unlimited paid time off
• Comprehensive health plans (medical, dental, vision)
• 401(k) with up to 3.5% company match
• Paid parental leave after one year
• Company-paid life insurance and long-term disability
• Pet insurance
• 11 company holidays
• Paid sick time and a monthly paid volunteer day
• Medical and dependent care flexible spending accounts