Senior Manager, Account Management - Remote

Overview

As a Senior Manager, Account Management, you will lead and empower the Account Management team to deliver exceptional results and drive growth for Q4's AI-driven IR Ops Platform.

In Short

• Lead and mentor a high-performing account management team.
• Cultivate strong client relationships to ensure Q4 remains the preferred IR solution.
• Oversee renewals and guide the team through negotiations and contract management.
• Drive expansion strategies and identify high-value opportunities within the customer base.
• Gather actionable customer insights to stay ahead of industry changes.
• Regularly assess business performance and forecast revenue growth.
• Champion company processes and promote efficiency improvements.
• Collaborate with cross-functional teams to enhance customer outcomes.
• Foster a positive and collaborative work environment.
• Lead recruitment and onboarding efforts for new team members.

Requirements

• Bachelor’s degree or equivalent.
• Minimum 10 years in sales/account management with 4+ years in a leadership role within SaaS.
• Strong analytical skills for developing effective strategies.
• Expertise in core sales methodologies.
• Proven coaching skills with measurable outcomes.
• Proficient in Salesforce for reporting and data analysis.
• Strong team player with high emotional intelligence.
• Experience managing and growing revenue within a customer portfolio.
• Exceptional listening and deduction skills.
• Understanding of key SaaS metrics and pricing strategies.

Benefits

• Flexible benefit plans and wellness programs.
• Flexible paid time off and retirement plans.
• 30-day work-from-anywhere program.
• Learning allowance and mentorship opportunities.
• Collaborative work environment promoting diversity and inclusion.