Senior Manager, Account Management - Remote

Overview

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

In Short

• Lead and mentor a team of managers and staff, providing guidance and support.
• Own homeowner-controlled performance levers to maximize owner success.
• Collaborate with various departments to ensure effective service and communication strategies.
• Promote a culture of hospitality when addressing homeowner performance concerns.
• Develop strategies for customized consultations with homeowners.
• Identify opportunities for insights from data and tools.
• Define success standards for the team and represent them in organizational interactions.
• Collaborate on recruitment and retention processes for the team.
• Implement strategies to build client relationships and drive revenue growth.

Requirements

• 8+ years of business performance improvement experience.
• 5+ years of people leadership experience.
• Experience in providing world-class service through consultation.
• Proven track record of cross-functional collaboration.
• Excellent communication skills for presenting to various audiences.
• Experience in customer-facing communication development.
• Resourceful with problem-solving abilities.
• Self-motivated with a proactive approach.
• Prior experience in travel & tourism or real estate technology is a plus.

Benefits

• Industry-competitive pay and equity in the company.
• 16-18 weeks of paid parental leave.
• Comprehensive medical, dental, and vision plans.
• Generous PTO and sick leave.
• Annual Evolve travel credit and discounts on stays.
• World-class onboarding and development resources.
• Employee Resource Groups for community support.